All items are handmade by me, so please allow up to 3-5 business days for production before shipping. You’ll receive tracking info as soon as your order is on its way! Once your order is shipped, I'm not responsible for time delays or damages. If you receive your item(s) damaged, please contact me at kimthomas@rusticauradesigns.com and we will work together to find a resolution.

Yes! I love bringing your ideas to life. Whether it’s a name, quote, or special date, I’m happy to personalize something just for you. Just send me a message or fill out the custom order form to get started.

Sizes vary depending on the design. Each product listing includes size details, but if you have something specific in mind, I’m happy to work with you.

I use real wood and wood veneer on mdf, so each piece may have its own unique knots, grain, or character. This adds to the rustic charm and means no two signs are exactly alike!

If you’re on a tight timeline, send me a message before placing your order. I’ll do my best to accommodate rush requests when possible for a small rush fee.

I offer a 30-day return window on all non-custom items. The 30 days begin on the date your order is delivered. For the most accurate and up-to-date details, please refer to the Return Policy linked at the bottom of the page.

• Fill out the custom order form with your details
• An invoice will be sent (choose shipping or local pickup)
• Within 3 business days, you’ll receive a mockup via email or text
  (Includes up to 3 mockup revisions)
• Approve the mockup or request changes by email or text
• Once approved, production takes 3–5 business days
• You’ll be notified when your order ships or is ready for pickup
• Please Note:
  Custom orders are final. No refunds or exchanges on custom items.
• If I have any questions, I may reach out to be sure everything is just right.