Refund policy

**I do not accept returns or exchanges on custom ordered items.

  • I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it and in its original packaging (if applicable). You’ll also need the receipt or proof of purchase. I do not accept returns or exchanges on custom/personalized items. 

    To start a return, you can contact me at kimthomas@rusticauradesigns.com. 

    If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

    You can always contact me for any return questions at kimthomas@rusticauradesigns.com.


  • Damages and issues
    Please inspect your order upon delivery and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.


  • Exceptions / non-returnable items
    Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.



  • Refunds
    I will notify you by email once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
    If more than 15 business days have passed since I’ve approved your return, please contact me at kimthomas@rusticauradesigns.com.